News from EPWC
A new scam has been brought to our
Residents are reporting that they receive a telephone call from a person indentifying themselves as a representative of East Pasadena Water Company and that their bill is past due. The caller insists that the resident pay for the water using a credit card or debit card while on the phone or water will be discontinued immediately.
Please be aware that East Pasadena Water Company will never call customers and request money. Secondly, we do not accept credit or debit cards.
If you receive a call like this please hang up and call your local law enforcement agency.
This scam is still being reported: There have been reports of individuals posing as water company employees approaching residents in their homes and advising them a water main has been broken and asking the person to come outside and turn on a front hose bib. The imposter then keeps the resident occupied while another person slips into the home and steals items that are sitting in the open. The resident is told they can use as much water as they want for the day and will not be charged for it, however, they cannot drink the water.
The Sheriff’s department has asked that if you encounter a person like this DO NOT leave your home, but close the door and call 911.
We would like to remind you that ALL East Pasadena Water Company field employees wear light blue uniform shirts and dark blue uniform pants (NOT JEANS). All employees’ shirts have our Company name and the employees name stitched on the front. Many employees wear a baseball-type cap with our Company name clearly printed on it as well.
All EPWC employees are required to carry a photo identification card with them at all times and our field personnel all drive white utility trucks with our Company name and logo clearly visible on the side.
There are individuals in our communities who pose as utility workers for a myriad of reasons from attempting to sell water softeners to more sinister motives. Please be sure the service person at your door is who he/she represents himself/herself to be.
We only test water pressure at your request and our field personnel do not need to enter your home. If a water sample is needed, an outside hose bib will work just as well as an inside faucet. If you have any question as to whether or not the person at your door represents East Pasadena Water Company, please call our office for verification.
Other Top Stories
On-Line Payments are now being accepted
After many years of customers inquiring if we accept on-line payments, we are happy to announce that we are now presenting bills on-line and accepting payments on-line. You may sign up to view your bill, print it for your records and sign up to stop receiving paper bills, if you would like. Please use the link at the top of the page to sign up or log in.
2012 Consumer Confidence Report
Because East Pasadena Water Company is committed to serving high-quality water, we adhere to stringent water quality testing and monitoring. This ensures that every drop of water delivered to your home or business meets state and federal health and safety standards.
We are proud to include our Consumer Confidence Report (CCR) for you. This is a report that is produced on a yearly basis to inform our customers of the quality of their drinking water during the past year. East Pasadena Water Company diligently tests your water on a weekly basis. We have again met or exceeded all Health Department standards during 2012.
The 2012 Consumer Confidence Report was released this spring. Please use the link below to view this year or previous year's reports.
The 2013 Consumer Confidence Report will be released in the spring of 2014.
- 2012 Annual Consumer Confidence Report
- 2011 Annual Consumer Confidence Report
- 2010 Annual Consumer Confidence Report
- 2009 Annual Consumer Confidence Report