Report a Leak
We rely on our customers to be the "eyes and ears" of East Pasadena Water Company. Because we cannot be on every street in our system every day, we appreciate it when you call and report any leaks you may see.
Leaks can be spotted if there is standing water in an area that is usually dry, such as the middle of the street or near a fire hydrant.
Our office hours are 8:00 a.m. - 4:30 p.m. Monday through Friday. Our office phone number is (626) 793-6189. We also have an emergency after-hours number (888) 285-5332. This number is monitored by an answering service and is for emergencies only. Personnel at this number cannot accept orders to turn service on or off or make payment arrangements. For more information regarding services please see the Beginning or Ending Water Service section.
The emergency after-hours number can also be used if you have an after-hours water emergency at your residence or place of business.
If you are making normal repairs, and cannot locate your shut-off valve, please call during regular business hours and we will be happy to schedule an appointment.