Beginning and Ending Service
Beginning Water Service
If
you are a new customer and wish to start service with us, or if you
are an existing customer and have purchased a new home in our area,
please call our office (626) 793-6189 between the hours of 8:00 a.m.
and 4:30 p.m. Monday through Friday. Please call at least 24 hours
in advance of the date you need service to
begin.
We need basic credit information in order to open a water account.
Please have the following information available when you call
Name
Address
Mailing Address
Telephone Number (work and home or cell)
Driver License Number
e-mail address
Date Service is to begin
We bill our residential accounts on a bi-monthly basis (every other
month). Our commercial accounts are billed monthly. Your first water
bill will be prorated from the opening date until the next billing
date, so your first bill may be smaller than normal. You can also
see what your
water bill will look like and
get an explanation of each area by clicking the link.
Renters
If you are renting, we will need the owner of the property to
complete and return a Guarantor Form prior to beginning water
service. This form can be faxed, e-mailed or downloaded by clicking
here.
Ending Water Service
To end water service please call our office at least 24 hours in
advance. We will need your name, address, forwarding address and
phone number. You can expect a closing bill within one week of the
closing date.
You must call and cancel service in order to end your liability. We
will continue to bill you for water used until service is cancelled.
We cannot back bill, as we are unable to determine the amount of
water used when the property was vacated.